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The front desk staff is the first point of contact for patients and a critical control point for revenue cycle management. According to industry data, up to 41% of claim denials stem from front desk errors—issues that can be avoided with the right processes and training. Use this webinar in front office staff training to increase claims approval on the first pass.
Best Bits
Essential steps to fortify your front desk operations
Common errors that lead to costly denials
Actionable tips to improve accuracy and efficiency
By implementing the best practices discussed in this webinar, your practice can minimize claim rejections, reduce the need for rework, and enhance overall revenue. Ensure your team is well-equipped to handle the challenges of today’s healthcare environment—strengthen your front desk and secure your financial success. Recorded: May 21, 2024 Released: Sept. 6, 2024 Expires: Sept. 6, 2027 Learning Objectives Upon completion, the participant should be able to:
Apply strategies to improve front desk processes;
Discuss frequent errors that cause denials and how this impacts the practice viability; and
Recognize the importance of accurately completing scheduling and check-in process.
Competencies This program is designed to address interpersonal and communication skills, professionalism, systems-based practice, and roles/responsibilities.
Refund Policy No refunds or exchanges will be processed for this program.
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