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Challenging patient encounters occur in all settings and can leave a physician feeling stressed and frustrated. Rather than reacting with impatience or annoyance, you can manage these situations with empathy and control. Learn how to provide a structured patient-physician conversation to improve patient satisfaction, prevent your own stress and burnout, and improve patient outcomes.
Learning Objectives Upon completion of this course, participants should be able to:
List types of patient encounters in different settings that might be considered challenging;
Describe the factors that influence difficult patient encounters and demonstrate how the multidimensional domains of wellness are interrupted by these factors;
Assess communication skill training needs for trainees and medical students;
Discuss methods for ethically and professionally managing these encounters;
Apply the principles of dynamic listening and effective communication skills; and
Demonstrate changes in clinical practice that will help manage challenging patient encounters successfully while maintaining high ethical standards.
Target Audience This program is developed for physicians, residents, and students of medical professionals in all specialties.
ACGME/ABMS Competencies This program addresses the following desirable physician attributes: Professionalism, Patient care, Interprofessional practice, Practice-based learning and improvement, and Interpersonal communication skills.
Released: June 30, 2020 Revised: July 4, 2023 Expires: June 30, 2026
Return Policy
No refund or exchanges will be processed for this program.
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