Most physicians act professionally and handle their anger appropriately, though some might fail to return a call or even throw objects when angry. In a health care setting, the ramifications of anger and its management can affect team dynamics and working relationships, influence medical students and physicians-in-training, shape personal and organizational reputations, bear upon the financial bottom line, and impact patient care and safety. In this course, medical students and physicians can explore emotional triggers and responses, ethical considerations, and components of a personal anger management toolbox.
Upon completion of this program, participants should be able to:
1. List the underlying feelings attributed to anger and describe the vulnerabilities associated with them (e.g., fatigue, overworked, insecurity);
2. Identify the levels of anger that may lead to inappropriate and unethical behavior;
3. Recognize ignoring negative situations causes complicity in destructive behavioral influences;
4. Describe the strategies and tools to help the vulnerable individual-inadvertently or directly (e.g., Daily Team Huddles, Chief Wellness Officers, wellness programs, perspective/reflection exercises);
5. Explain the importance of a conversational continuum (e.g., short conversations, reflection); and
6. Demonstrate best practice techniques to listen for underlying feelings such as fear, anxiety, and anger.
This program addresses the following desirable physician attributes: Patient Care and Procedural Skills, Interpersonal and Communication Skills, and Professionalism
Released: January 1,2022
Expires: January 1, 2025
No refunds or exchanges will be processed for this program.